Refund policy

Return and Refund Policy

Last updated: 19 October 2026

At VQRO Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with its original tags and packaging. You will also need your receipt or proof of purchase.

How to Start a Return

To request a return, please contact us at info@vqrostore.

Our business address is:

1800 S. Archibald Ave, Dock 1–10
Ontario, CA 91761
United States

Please contact us before sending any items back. If your return is approved, we will provide instructions on how and where to send your package.

Items returned without first requesting and receiving return authorisation will not be accepted.

Please do not send any items back before contacting us.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us promptly at info@vqrostore so we can review the issue and help resolve it.

Please include your order number and, where possible, photographs showing the issue.

Exceptions and Non-Returnable Items

Certain items are not eligible for return, including items that have been worn, used, washed, altered, or damaged after delivery, or items returned without their original tags or packaging.

Items must be returned in their original condition and must not show signs of use.

Sale items and gift cards are generally non-returnable, except where a return or refund is required by applicable law, including where an item is faulty, damaged, or not as described.

Nothing in this policy limits any rights you may have under applicable federal or state consumer protection laws.

If you have questions about whether your item qualifies for a return, please contact us before sending it back.

Exchanges

The easiest way to get a different item is to request a return for your original purchase. Once your return has been approved, you can place a separate order for the replacement item.

All returns remain subject to the eligibility requirements outlined in this policy.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 14 business days. Please note that your bank or card provider may require additional time to process and display the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at info@vqrostore.